[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.chliv.cz\/jaka-je-prace-v-call-centru\/#Article","mainEntityOfPage":"https:\/\/www.chliv.cz\/jaka-je-prace-v-call-centru\/","headline":"Jak\u00e1 je pr\u00e1ce v call centru?","name":"Jak\u00e1 je pr\u00e1ce v call centru?","description":"V\u00edte, co takov\u00e1 pr\u00e1ce obn\u00e1\u0161\u00ed? Mezi lidmi m\u00e1 pom\u011brn\u011b dost \u0161patnou reputaci. Vezm\u011bte si to z\u00a0vlastn\u00ed zku\u0161enosti, co d\u011bl\u00e1te,.","datePublished":"2022-07-30","dateModified":"2023-06-14","author":{"@type":"Person","@id":"https:\/\/www.chliv.cz\/author\/#Person","name":"","url":"https:\/\/www.chliv.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/7c144e1de0ecc43e7a8353c804f0c7ea63c9554336576e7048c4bdeaa59bbbbb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7c144e1de0ecc43e7a8353c804f0c7ea63c9554336576e7048c4bdeaa59bbbbb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"chliv.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.chliv.cz\/wp-content\/uploads\/pexels-yan-krukov-8867482.jpg","url":"https:\/\/www.chliv.cz\/wp-content\/uploads\/pexels-yan-krukov-8867482.jpg","height":0,"width":0},"url":"https:\/\/www.chliv.cz\/jaka-je-prace-v-call-centru\/","about":["Spole\u010dnost"],"wordCount":427,"articleBody":"V\u00edte, co takov\u00e1 pr\u00e1ce obn\u00e1\u0161\u00ed? Mezi lidmi m\u00e1 pom\u011brn\u011b dost \u0161patnou reputaci. Vezm\u011bte si to z\u00a0vlastn\u00ed zku\u0161enosti, co d\u011bl\u00e1te, kdy\u017e v\u00e1m vol\u00e1 ciz\u00ed \u010d\u00edslo? V\u011bt\u0161ina lid\u00ed ho ani nezvedne z\u00a0obavy, \u017ee vol\u00e1 n\u011bjak\u00fd otravn\u00fd telefonn\u00ed prodejce, kter\u00fd se mu bude sna\u017eit n\u011bco vnutit.I takov\u00e1 m\u016f\u017ee b\u00fdt pr\u00e1ce v\u00a0call centru. \u0158\u00edk\u00e1 se j\u00ed aktivn\u00ed linka, a to z\u00a0toho d\u016fvodu, \u017ee vy aktivn\u011b vol\u00e1te lidem. Nemus\u00ed to b\u00fdt v\u017edy jen z\u00a0d\u016fvodu prodeje, ale v\u011bt\u0161ina aktivn\u00edch linek funguje pr\u00e1v\u011b na tomto principu. A to i tak, \u017ee \u010d\u00edm v\u00edce prodej\u016f m\u00e1te, t\u00edm v\u00edce si vyd\u011bl\u00e1te. Co\u017e je na jednu stranu dobr\u00e9. M\u016f\u017eete si svou \u0161ikovnost\u00ed vyd\u011blat velk\u00e9 pen\u00edze. Aktivn\u00ed linka se ale m\u016f\u017ee t\u00fdkat t\u0159eba dotazn\u00edkov\u00fdch pr\u016fzkum\u016f nebo domlouv\u00e1n\u00ed obchodn\u00edch sch\u016fzek.Opakem jsou pasivn\u00ed linky. Vy nikomu nevol\u00e1te ale naopak, \u010dek\u00e1te, a\u017e klient zavol\u00e1 v\u00e1s. T\u00edmto zp\u016fsobem funguj\u00ed t\u0159eba infolinky nebo z\u00e1kaznick\u00e9 linky r\u016fzn\u00fdch firem. Hodn\u011b pracovn\u00edk\u016f call center ud\u00e1v\u00e1, \u017ee tato pr\u00e1ce je m\u00e9n\u011b psychicky n\u00e1ro\u010dn\u00e1. B\u00fdv\u00e1 ale o trochu m\u00e9n\u011b finan\u010dn\u011b ohodnocen\u00e1.\u00a0V\u00fdhodou pr\u00e1ce v\u00a0call centru je, \u017ee nen\u00ed v\u016fbec fyzicky nam\u00e1hav\u00e1. Ale je nam\u00e1hav\u00e1 psychicky. Nep\u0159edstavujte si to tak, \u017ee na v\u00e1s bude ka\u017ed\u00fd klient k\u0159i\u010det a prokl\u00ednat v\u00e1s. Ale \u010das od \u010dasu se najde takov\u00fd, kter\u00fd si na v\u00e1s bude cht\u00edt schladit vztek. Mus\u00edte se nau\u010dit obrnit trp\u011blivost\u00ed a nenechat se vyprovokovat k\u00a0zp\u011btn\u00e9mu \u00fatoku. V\u011bt\u0161ina klient\u016f ale b\u00fdv\u00e1 p\u0159\u00edjemn\u00fdch a pokud jim budete um\u011bt poradit a vy\u0159e\u0161it jejich probl\u00e9m, je\u0161t\u011b v\u00e1m r\u00e1di pod\u011bkuj\u00ed. Je to pr\u00e1ce r\u016fznorod\u00e1, kter\u00e1 v\u00e1m d\u00e1 do budoucna hodn\u011b zku\u0161enost\u00ed. Nau\u010d\u00edte se chr\u00e1nit p\u0159ed stresem, v\u00fdborn\u011b komunikovat a nebrat si n\u011bkter\u00e9 v\u011bci tak moc k\u00a0srdci.\u00a0Nav\u00edc, z\u00a0oper\u00e1tora call centra se m\u016f\u017eete vypracovat i na jin\u00e9 pozice. T\u0159eba oper\u00e1to\u0159i v\u00a0bankovn\u00edm sektoru \u010dasto po n\u011bjak\u00e9 dob\u011b p\u0159ech\u00e1zej\u00ed p\u0159\u00edmo do bank jako bankovn\u00ed poradci, kde jednaj\u00ed ji\u017e s\u00a0klienty p\u0159\u00edmo a jejich zku\u0161enosti jsou pro n\u011b k\u00a0nezaplacen\u00ed.                                                                                                                                                                                                                                                                                                                                                                                                "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jak\u00e1 je pr\u00e1ce v call centru?","item":"https:\/\/www.chliv.cz\/jaka-je-prace-v-call-centru\/#breadcrumbitem"}]}]